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What’s a consumer guarantee?
Under Australian Consumer Law, most products and services bought in Australia (from 1 January 2011) come with automatic consumer guarantees that the product or service you purchased will work and do what you asked for.
Products must be of acceptable quality, that is:
safe, lasting, with no faults
look acceptable
do all the things someone would normally expect them to do.
Businesses must provide these automatic guarantees regardless of any other warranties they give or sell you. If a business fails to meet any of these guarantees, you have the right to:
a repair, replacement or refund
cancel a service
reimbursement for damages and loss.
The difference between a warranty and a consumer guarantee:
A consumer guarantee is an automatic right given to consumers buying a product or service. By exchanging money for the product/service, consumers are entitled to a product/service that is safe and without fault, that looks acceptable and performs as expected. If the product/service does not, consumers have a right to a repair, replacement or refund.
I request a full refund, I find your company not capable to be able to fix the mess you have created and no such attempt or process has happened since Monday. I suggest you refund my money so I’m able to repair the website and we move on.
